I'll be honest, my initial plan for this post was to take Darby's to task for it and encourage a boycott, because not only is it super shitty to deny service animals, but it's also illegal unless the animal is causing a disturbance. But I have to give credit where credit is due--the owner handled the situation promptly and appropriately by apologizing.
"I feel bad. I don't ever want to hurt anybody's feelings, ever," [Barbara] Johnston said.While I'm glad the situation has been resolved, this does seem like a good case for ensuring employees--and business owners--are aware of laws regarding service animals. And remember, kids, if you're out and about and see a service animal that you just really, really want to pet because nothing's cuter than a dog in a vest, don't. It can be disrespectful, and more importantly, it can distract the animal from its job, which can be anything from assisting a blind person to providing support for people with mental illness.